Our Policy

Welcome to Aqua Clinique! We have established the following booking policy to ensure a smooth and seamless experience for all our clients. We recommend booking your appointment for at least 48 hours to secure your preferred time slot. Appointments can be made through our website booking system. Appointment confirmation is required. All appointments must be confirmed at least 24 hours in advance, either by email or phone. Once your appointment is booked, you will receive an automated confirmation message via email or text. 

Cancellations & Rescheduling
Cancellations must be made at least 24 hours before your appointment to avoid a cancellation fee. If you need to reschedule, please notify us at least 24 hours in advance. We will do our best to accommodate your new preferred date and time. 
Late Cancellations: If you cancel within less than 24 hours of your appointment, a 50% fee will apply.
No-Show Policy: If you fail to attend your appointment without notifying us, a 100% fee will be charged.
Late Arrival: If you arrive late for your appointment, we may need to shorten your treatment time to ensure that the next client is not affected.
Grace Period: We provide a 10minute grace period. After this, we reserve the right to cancel the appointment, and a late cancellation fee may apply.
Payment & Fees
Deposits: A 50% deposit may be required for certain treatments, especially for services over $100 or group bookings.
Payment Methods: We accept payments by.
  - Credit/debit card (Visa, MasterCard, American Express)
  - Bank transfer
  - Cash 
- Refunds will be considered on a case-by-case basis, subject to the discretion of management.

Health Information: Please inform us of any medical conditions or allergies prior to your appointment to ensure a safe experience.
Special Requests: If you have any specific preferences or requests, please let us know in advance, and we will do our best to accommodate you.